LiveOps and Post-Launch Support

Your game shipped. Now the real work begins. We keep live games running, updated, and growing.

Keep Your Game Alive and Growing

LiveOps is the ongoing work that keeps a game running, engaging, and profitable after launch. It covers content updates, bug fixes, server monitoring, performance optimisation, event management, analytics, and player retention. Many studios build great games but lack the team or budget to maintain them long term. Core developers move on to the next project, and the live game slowly degrades: bugs pile up, platform requirements change, and player engagement drops. We solve this by providing dedicated senior engineers who treat your live game as their priority, not a side project. We currently provide ongoing LiveOps for Domi Online, a live MMORPG with 1,000+ concurrent players. The same engineers, tools, and processes we use to keep Domi running are available for your game.

Our Services

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Technical Maintenance

Bug fixes, Unity upgrades, SDK updates, server monitoring, and platform compliance. We keep your game stable and up to date.

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Content Updates

New levels, items, characters, seasonal events, balance patches, and UI/UX improvements to keep players engaged.

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Performance Optimisation

Ongoing profiling, memory leak detection, frame rate optimisation, thermal management, and load time improvements.

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Multiplayer Operations

Server scaling, matchmaking tuning, anti-cheat monitoring, and network performance for live multiplayer games.

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Analytics and Retention

DAU/MAU tracking, funnel analysis, A/B testing, monetisation monitoring, and churn analysis to inform your roadmap.

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Platform Compliance

App Store and Google Play policy updates, certification maintenance, and store listing management.

Engagement Models

We offer flexible engagement structures to match your game's lifecycle stage and budget.

Monthly Retainer

Dedicated senior developer hours per month. Collaborative prioritisation of work items. Flexible scaling as your needs change. Rolling monthly agreements with no long-term lock-in.

On-Call Support

Response SLA (typically 4 hours UK business hours) for critical issues: server outages, crash spikes, certification failures. Ideal as a safety net alongside a smaller retainer or for games in maintenance mode.

Project-Based Updates

Fixed-scope engagements for specific updates, seasonal events, DLC, or major version updates. We scope, quote, and deliver as a discrete project within your LiveOps arrangement.

When to Consider Outsourced LiveOps

There are several common situations where outsourcing your LiveOps makes more sense than building an internal team.

Common Triggers

Your core team has moved on to the next project and nobody is left to maintain the live game. You are a publisher with multiple live titles that each need part-time engineering attention. Your game is generating revenue but cannot justify the cost of full-time maintenance staff. You have inherited a live game through an acquisition or partnership. Your game is approaching end-of-life but still has an active and loyal player base that deserves continued support.

Domi Online: LiveOps in Practice

Our work on Domi Online demonstrates the breadth of LiveOps services we deliver for a live game with real players and real revenue.

What We Deliver

Ongoing multiplayer engineering and server architecture for a live MMORPG. Unity version migrations without player downtime. Performance optimisation for 1,000+ concurrent players. Server infrastructure management and scaling. Continuous feature development alongside maintenance work. Read the Domi Online case study → | View the Domi Online project →

Why Choose Us?

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Running a Live MMO

We provide ongoing LiveOps for Domi Online, a live MMORPG with 1,000+ concurrent players. Same engineers, tools, and processes available for your game.

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Senior Engineers Only

Every developer on your LiveOps retainer has 10+ years experience. No handoffs to junior staff after the sale.

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Flexible Engagement

Monthly retainers that scale up for major updates and down during quiet periods. On-call support for critical issues. No long-term lock-in.

Our Technology Stack

Unity

FishNet

Our LiveOps Process

We integrate with your team and tools, then provide ongoing support that scales with your game's needs.

1. Assessment

We audit your game's codebase, infrastructure, and live metrics to understand the current state and identify priorities.

Codebase Review: Assess architecture, technical debt, and risk areas.
Infrastructure Audit: Evaluate server setup, monitoring, and scalability.
Metrics Analysis: Review live KPIs to identify the highest-impact improvements.

2. Onboarding

We integrate with your team's tools (Slack, Jira, Git) and establish monitoring, reporting, and escalation processes.

Tool Integration: Connect with your existing project management and communication tools.
Monitoring Setup: Establish dashboards, alerts, and reporting cadences.
Escalation Paths: Define clear processes for critical issues and incident response.

3. Ongoing Support

We handle your maintenance backlog, content updates, and performance improvements on a prioritised rolling basis.

Sprint Planning: Collaborative prioritisation of bugs, features, and improvements.
Regular Releases: Consistent update cadence aligned with your roadmap.
Performance Monitoring: Continuous profiling and optimisation of live builds.

4. Scaling

We flex capacity for major updates, seasonal events, or marketing pushes, then scale back during quieter periods.

Event Support: Additional capacity for seasonal events and major content drops.
Marketing Pushes: Stability and performance hardening ahead of user acquisition campaigns.
Graceful Wind-Down: Scale back during quieter periods without losing project knowledge.

Explore LiveOps

Free interactive tools to help scope your project.

Read the Domi Online case studySee how we deliver LiveOps for a live MMORPG with 1,000+ concurrent players.Try it free →Performance optimisation serviceOngoing profiling and optimisation for live games.Try it free →

Network engineering service→Estimate your project cost→Co-development service→

Frequently Asked Questions

iOS, Android, PC (Steam), and WebGL. Console support available for PlayStation, Xbox, and Switch.

Yes. We start with a technical audit of the codebase to assess architecture, technical debt, and risk areas. We have experience working with inherited codebases.

We typically start LiveOps retainers at a level that makes a meaningful impact on your game's health and player experience. Get in touch to discuss your game's specific needs.

Our focus is engineering and content. For community management, moderation, and customer support, we recommend specialist partners. We work alongside your community team.

Yes. We handle platform submission, compliance updates, and store listing changes as part of LiveOps engagements.

Have more questions about our services?

Get in Touch

Case Studies